1. Who we are
RevAIved is a service of TREVEN MEDIA, radijska dejavnost, d.o.o. (“Treven Media”, “we”, “us”), a limited liability company registered in the Republic of Slovenia.
- Company: TREVEN MEDIA, radijska dejavnost, d.o.o. (Treven Media d.o.o.)
- Address: Obrtna cona Logatec 22, 1370 Logatec, Slovenia
- Registration number (matična številka): 7579799000
- Tax number (davčna številka): 64090701 (not registered for VAT)
- Support: support@revaived.com · Legal: legal@revaived.com · Privacy: privacy@revaived.com
2. About these Terms
These Terms are a contract between you and Treven Media. They cover the RevAIved app, the backend service behind it, our Telegram bot, this website (revaived.ai) and the RevAIved app & company site (together, the “Service”). By creating an account or using the Service, you accept them. How we handle personal data is explained in our Privacy Policy. If you are a consumer, nothing in these Terms limits the rights that consumer protection law gives you.
3. What RevAIved is — and isn’t
RevAIved lets you create an AI persona inspired by someone you have lost and have private text conversations with it, share photos, and let it remember details from earlier chats. Replies are generated by an AI language model (currently provided by OpenAI) based on what you tell us.
RevAIved is not therapy, not medical or psychological treatment, not a crisis service and not a substitute for professional help. If you are in crisis, call 112 (EU) or your local emergency number, call 116 123 (emotional support in many EU countries) or 988 (US), or find a helpline at findahelpline.com.
4. You are talking to an AI
Every persona is an artificial-intelligence system. It is not the deceased person, it does not speak for them, and it does not know what they knew. We make this clear in the app as required by Article 50 of the EU AI Act. Replies can be wrong, made up, or unlike anything the real person would have said. Do not rely on them for important decisions, and do not present them to others as genuine statements or wishes of the person.
5. Who can use RevAIved
You must be at least 18 years old and able to enter into a binding contract. The Service is for personal, non-commercial use. One account per person. Keep your login details safe. You can delete your account at any time in the app.
6. Free use, subscriptions & payments
You can use RevAIved for free within the limits shown in the app. Some features require a paid subscription. The current features and prices are shown in the app before you buy. Subscriptions are bought through the Apple App Store or Google Play, which take the payment under their own terms. We use RevenueCat to activate your paid features. Subscriptions renew automatically until you cancel in your Apple ID or Google Play settings. Cancellation takes effect at the end of the current billing period. Refunds are handled by Apple or Google under their rules. This does not affect your statutory rights below.
7. Your 14-day right of withdrawal
If you are a consumer in the EU, you generally have the right to withdraw from a distance contract within 14 days of concluding it, without giving a reason (Slovenian Consumer Protection Act, ZVPot-1, implementing Directive 2011/83/EU).
Paid features are supplied immediately, so when you subscribe, you ask us to start during the withdrawal period. For digital content, you lose your right of withdrawal once supply has started, provided you gave your express consent and acknowledged that you would lose it. For a digital service, if you withdraw after supply has started at your request, you may have to pay for what was provided up to then. Without that consent and acknowledgement, you keep the right. The quickest way to withdraw is to request a refund from Apple or Google. You can also send us a clear statement at support@revaived.com.
8. Legal guarantee of conformity
The statutory rules on conformity of digital content and digital services apply (ZVPot-1, implementing Directive (EU) 2019/770). If the Service does not work as described or as you can reasonably expect, contact support@revaived.com. You are entitled to have it fixed and, where the law allows, to a price reduction or to end the contract. AI replies will sometimes be imperfect. That is part of how the Service works and is not a defect in itself.
9. Your content
You keep all rights in the persona details, photos and messages you put into the Service. You give us a non-exclusive, royalty-free licence to store, copy, process and transmit them (including to providers such as OpenAI) only as needed to operate the Service for you. We do not use your content to train AI models and do not publish it. The licence ends when you delete the content or your account, apart from copies we must keep by law or that remain in backups until they expire. You confirm that you have the right to use what you upload. Don’t upload other people’s photos or private information unless you are allowed to.
10. Personas of people who have died
When you create a persona, you confirm that the person has died; that you are a close relative (such as a spouse, partner, child, parent or heir) or otherwise have a legitimate right to use their name, image and personal information for private remembrance, and that, to your knowledge, they did not object (see Art. 9 ZVOP-2); and that you will not present the persona’s replies as their real statements, wishes or instructions. Relatives who object to a persona can contact legal@revaived.com.
11. Acceptable use
You must not use the Service to:
- create a persona of a living person without their consent, or impersonate anyone to deceive others;
- create a persona of a public figure or fictional character for commercial purposes, or in a way that infringes someone’s rights;
- upload content you have no right to use, or that infringes others’ rights;
- create or share illegal content, including child sexual abuse material, terrorist content, hate speech, threats or defamation;
- create sexual content involving a persona, or any sexualised depiction of a minor;
- encourage self-harm, suicide or violence, or harass, stalk or expose anyone;
- use persona replies to influence wills, inheritance, legal proceedings or others’ decisions;
- resell the Service, or use it or its outputs to train other AI models;
- scrape or overload the Service, or bypass security, limits, safety filters or payment;
- break any law.
12. Safety & crisis situations
We automatically check messages for signs of self-harm and similar risks. If a message suggests you may be in crisis, the persona steps out of character and points you to a helpline. This check can miss things or get things wrong. We do not monitor your wellbeing and do not contact anyone on your behalf.
13. Reporting illegal content
You can report content you believe is illegal (Article 16 of the EU Digital Services Act) to legal@revaived.com. Please explain why it is illegal and where it can be found, and include your name and email address. We will confirm receipt, decide carefully and objectively, and tell you and the affected user what we decided and why.
14. Intellectual property & third parties
The app, websites, design, texts and the RevAIved brand belong to Treven Media or its licensors. While you follow these Terms, you have a personal, non-transferable, non-exclusive licence to use the Service, and you may use the replies you receive for personal purposes. Parts of the Service rely on third parties (including Apple, Google, OpenAI, Supabase, RevenueCat, DigitalOcean and Telegram), whose own terms may also apply.
15. Changes to the Service and these Terms
We may change or remove features for valid reasons, such as security, legal requirements, technical changes or changes by our providers. If a change to a paid feature negatively affects you more than slightly, we will tell you in advance and you may end your subscription free of charge. We will announce material changes to these Terms in the app or by email at least 30 days before they take effect. If you do not agree, you can delete your account and cancel your subscription before the changes take effect.
16. Suspension & termination
You can stop using the Service and delete your account at any time. We may suspend or close an account for serious or repeated breaches of these Terms, if the law requires it, or to prevent harm. Where reasonable, we will warn you first and explain why. If we close your account without your fault, we will refund prepaid fees for the unused period. If we shut down the Service, we will give you at least 30 days’ notice.
17. Liability
We are fully liable for damage caused intentionally or through gross negligence, for death, bodily injury or damage to health, and wherever liability cannot be limited by law (including mandatory consumer and product-liability law). Otherwise, for slight negligence, we are liable only if we breach an essential contractual obligation, and only for typical, foreseeable damage.
18. Governing law & disputes
These Terms are governed by the law of the Republic of Slovenia, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you keep the protection of the mandatory law of the country where you habitually live, and you may bring proceedings in the courts of that country or of Slovenia. For business users, the courts in Ljubljana, Slovenia have exclusive jurisdiction. Please contact us first so we can try to resolve the problem. We are not obliged to take part in alternative dispute resolution before a consumer dispute resolution body and have not agreed to do so.
19. General
If any provision is invalid, the rest remains in force. You may not transfer your account. We may transfer the contract to a company that takes over the Service, provided your rights are not reduced. In that case, we will tell you and you may terminate. These Terms are in English.
20. Contact
Questions: support@revaived.com. Legal notices and content reports: legal@revaived.com. Privacy: privacy@revaived.com. Post: Treven Media d.o.o., Obrtna cona Logatec 22, 1370 Logatec, Slovenia.